The health and safety of our guests and staff are our number one priority. We will continue to follow the CDC guidelines and will keep you updated as we approach our reopening in a cautious and meticulous manner. For more details information on updated sanitation procedures as well as events affected by COVID-19, please read below.
UPDATED SANITATION PROCEDURES:
Our sanitation process was restructured to further enhance safety and minimize risk for our visitors and Team Members. It ensures the hygiene and sanitation practices of our property meets or exceeds regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.
To minimize risk and enhance safety for visitors and Team Members, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and blood-borne pathogens. We have increased our routine environmental cleaning and adhere to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and disinfectants. Disinfectants are applied during cleaning of our guest suites, public spaces, meeting rooms, and other “high-touch” areas.
COVID-19 Specific Initiatives
To ensure the health and safety of our guests, we have implemented several new initiatives throughout our property, including the following:
Personal Protective Equipment (PPE). Guests are currently welcome to wear personal face masks and gloves while visiting the property. For added safety, masks that obscure the entire face are prohibited.
Physical Distancing. Guests and Team Members are required to practice physical distancing by standing at least six feet away from others while standing in queues, using elevators or moving around the property. Lobby furniture and other physical layouts have been arranged to ensure such appropriate distancing, complying with, or exceeding, local and state mandated occupancy limits. Some specific examples:
GUEST QUEUING – The Concierge desk is marked to indicate proper distancing where guests queue.
PRE-REGISTRATION REQUIRED – All arrivals will be required to pre register with our Concierge team. Including, but not limited to have credit card info verified and authorized to charge over the phone. Accurate guest information for all guest room occupants is required. Key exchange will be conducted “contactless” if possible.
HOTEL GUEST ELEVATORS – Please limit elevator use to one group at a time.
RESTAURANT AND BAR– The restaurant will have reduced seating to allow for appropriate distancing between every table and chair.
MEETING AND EVENT SPACES – Meeting and banquet rooms are arranged to allow for appropriate physical distancing between guests in all meetings and events, based on CDC and state recommendations.
POOL – Pool will be open to hotel guests only.
Guest sanitation stations – Guests will have access to sanitation stations in the public spaces of the hotel as well as on the guest room floors. Both liquid sanitizer as well as disposable wipes will be made available.
Housekeeping Service – The hotel will be performing detailed cleaning in each guest room prior to your arrival. To ensure safety of both staff and guests we will be providing contactless housekeeping service during your visit. We will only enter the room prior to your check in and after your check out not while you are occupying the room. If you are with us for more than one night we only offer an exchange of linen or new terry.
EVENT RESCHEDULING OR CANCELLATION POLICIES:
We are truly sorry as many of our guests will be affected during this time. We are thinking about all of our guests that have been planning special occasions for quite some time. We are working to reschedule private events that are immediately affected by COVID-19. Clients who are not within the window of the current estimated end of the government mandated Shelter in Place will be subject to original terms of the contract.
Clients with contracted events within the time period affected by CDC and WHO recommendations may reschedule to any date within 2020 in which we are available at no additional fee.
Clients needing to reschedule to 2021 or beyond may do so pending date availability. Non-peak dates may be booked without additional fees: Sunday-Friday or Saturdays in June, July, August, September or February. Saturdays in peak season will incur a rebooking fee of 100% of the rental rate originally contracted.
Clients who choose to cancel their events altogether are subject to the terms agreed upon in the contract.
Can I reserve multiple change dates while I confirm with other vendors?
We will do our best to be accommodating while you contact your event team. We can tentatively pencil you in for change dates but nothing is formally held without a resigned contract and/or payment, if applicable. In the instance another inquiry wishes to book a held date, you will have the first right of refusal for 24 hours.
What happens if the government mandate limits event gatherings to less than our anticipated headcount?
We want you to host the event of your dreams! If the mandate limits your headcount, you can either entertain trimming the guestlist to keep your original date or we can reschedule to a later date in hopes your full guestlist can attend!
My event is a few months out. Although it is not within the current mandate window, I’m nervous and want to reschedule.
In order to be fair, we are allowing the clients directly in the affected window to reschedule first. We understand your nerves in this situation, but we urge you to be patient as recommendations and guidelines are changing weekly. Should you decide to move your event before the original date falls in the mandate window, the event will be subject to rebooking fees that will be non-refundable should the original date later fall within the mandate.
How is the hotel handling the safety of guests post pandemic?
The Southern Hotel has always taken great pride in the attention to cleanliness of our property. Staff has been trained on the newest CDC standards regarding COVID-19.
Food will be served by trained staff in proper PPE to ensure the integrity of sanitation is upheld throughout the duration of the event.